Some installation problems we can help with. For example, @material Sass paths in the Sass compiler is expertise we have, and we can help them with this question. But it is best if the answer to this question is a link to documentation.
But most installation problems, especially around web frameworks, we cannot help with. Tell the reporter we do not have the expertise to help them with this question. We suggest they ask it on stackoverflow.com for better results. Then close!
First, check if this request is in spec or not. If you’re not sure, tag it as “needs-design-guidance”. Tell them we need time to discuss if this feature request should be in spec.
If it is not in spec, tell them we do not accept feature requests for components that are not in spec. Inform that MDC Web is the last part of a bigger Material Design journey.
They are welcome to build this feature request on top of our code, in another repository. Then close!
If it is in spec, add the “icebox” label. Tell them we’ve decided this is in spec, and link to the relevant place in spec.
Add the “bug” label. Consider marking it “help wanted” if the reporter has a reasonable grasp on how to solve it. If we know offhand how to solve it, add the solution to the response, along with any relevant code samples. Always kindly ask for a PR if the issue is labeled “help wanted”.
Otherwise, add the “icebox” label, or if it is an immediate priority, add it to a release milestone instead. Thank them for filing the bug.