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    1 =================
    2 FAQ: Getting Help
    3 =================
    5 How do I do X? Why doesn't Y work? Where can I go to get help?
    6 ==============================================================
    8 If this FAQ doesn't contain an answer to your question, you might want to
    9 try the |django-users| mailing list. Feel free to ask any question related
   10 to installing, using, or debugging Django.
   12 If you prefer IRC, the `#django IRC channel`_ on the Freenode IRC network is an
   13 active community of helpful individuals who may be able to solve your problem.
   15 .. _`#django IRC channel`: irc://irc.freenode.net/django
   17 .. _message-does-not-appear-on-django-users:
   19 Why hasn't my message appeared on `django-users`?
   20 =================================================
   22 |django-users| has a lot of subscribers. This is good for the community, as
   23 it means many people are available to contribute answers to questions.
   24 Unfortunately, it also means that |django-users| is an attractive target for
   25 spammers.
   27 In order to combat the spam problem, when you join the |django-users| mailing
   28 list, we manually moderate the first message you send to the list. This means
   29 that spammers get caught, but it also means that your first question to the
   30 list might take a little longer to get answered. We apologize for any
   31 inconvenience that this policy may cause.
   33 Nobody on `django-users` answered my question! What should I do?
   34 ================================================================
   36 Try making your question more specific, or provide a better example of your
   37 problem.
   39 As with most open-source mailing lists, the folks on |django-users| are
   40 volunteers. If nobody has answered your question, it may be because nobody
   41 knows the answer, it may be because nobody can understand the question, or it
   42 may be that everybody that can help is busy. One thing you might try is to ask
   43 the question on IRC -- visit the `#django IRC channel`_ on the Freenode IRC
   44 network.
   46 You might notice we have a second mailing list, called |django-developers| --
   47 but please don't email support questions to this mailing list. This list is
   48 for discussion of the development of Django itself. Asking a tech support
   49 question there is considered quite impolite.
   51 I think I've found a bug! What should I do?
   52 ===========================================
   54 Detailed instructions on how to handle a potential bug can be found in our
   55 :ref:`Guide to contributing to Django <reporting-bugs>`.
   57 I think I've found a security problem! What should I do?
   58 ========================================================
   60 If you think you've found a security problem with Django, please send a message
   61 to security@djangoproject.com. This is a private list only open to long-time,
   62 highly trusted Django developers, and its archives are not publicly readable.
   64 Due to the sensitive nature of security issues, we ask that if you think you
   65 have found a security problem, *please* don't send a message to one of the
   66 public mailing lists. Django has a
   67 :ref:`policy for handling security issues <reporting-security-issues>`;
   68 while a defect is outstanding, we would like to minimize any damage that
   69 could be inflicted through public knowledge of that defect.
   71 .. _`policy for handling security issues`: ../contributing/#reporting-security-issues