"Fossies" - the Fresh Open Source Software Archive  

Source code changes of the file "README.md" between
otrs-5.0.39.tar.bz2 and otrs-5.0.40.tar.bz2

About: OTRS (formerly "Open Ticket Request System" now "Open Technology – Real Service") is a web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. 5.x release ("Community Edition").

README.md  (otrs-5.0.39.tar.bz2):README.md  (otrs-5.0.40.tar.bz2)
What is OTRS? What is ((OTRS)) Community Edition?
============= ===================================
OTRS (the former Open Ticket Request System now stands for Open Technology ((OTRS)) Community Edition is one of the most flexible web-based ticketing
– Real Service) is an open source ticket request system with many features systems used for Customer Service, Help Desk, IT Service Management.
to manage customer telephone calls and e-mails. It is distributed under the With a fast implementation and easy customization to your needs it
GNU General Public License (GPL) and tested on various Linux platforms. helps you reducing costs and increasing the efficiency and transparency
Do you receive many e-mails and want to answer them with a team of agents? You'r of your business communication. Please note that ((OTRS)) Community Edition
e going to love OTRS! offers limited [**OTRS**](https://www.otrs.com) functionality.
You can find a list of features in the You can find a list of features in the
[online documentation](http://otrs.github.io/doc/manual/admin/5.0/en/html/otrs.h tml#features-of-otrs). [online documentation](http://otrs.github.io/doc/manual/admin/5.0/en/html/otrs.h tml#features-of-otrs).
License License
======= =======
It is distributed under the GNU General Public License - see the It is distributed under the GNU General Public License - see the
accompanying [COPYING](COPYING) file for more details. accompanying [COPYING](COPYING) file for more details.
Documentation Documentation
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